Delivery Options



US Delivery

We're working hard to get your ELEMIS products safely to you, as quickly as possible.

Safety comes first and your health and wellness is our priority. We are working closely with our distribution partners to ship all orders with the highest standards of cleanliness and hygiene consistent with government recommendations. Please note, some order delays may be expected during this time. For assistance online please click the ‘help’ button that features on the right-hand side of every page or call our customer service team on 1-855-2-ELEMIS

We currently offer FREE ground shipping with any order.* Please be aware that we are not offering expedited shipping during this time. We apologize for this inconvenience and are working hard to ship out your order in a timely manner while maintaining the highest health, safety and cleanliness standards.

We want to make returning an ELEMIS.COM order as simple as possible, so we're happy to offer a refund within 90 days of delivery - provided the items are unused and in the original packaging. For our online returns policy, click here.

Our deliveries are handled through UPS. *Free ground shipping with any order is valid in the continental contiguous US only. 

For contiguous US states:
UPS Ground Service (Anticipated delivery 1-6 business days)
     $0 to $49.99 FREE
     $50.00 and up FREE
UPS 3-Day $12.00
UPS 2-Day $15.00
UPS Next Day $20.00
All orders placed after 1pm EST will be shipped the next business day.


For non-contiguous US states & territories (Alaska, Hawaii, Puerto Rico) :
Order Total Cost
$199.99 or less $13
$200 to $299.99 $20
$300 to $399.99 $25
$400 to $599.99 $30
$600 to $799.99 $35
$800 to $999.99 $40
$1000 to $1249.99 $45
$1250 to $1499.99 $50
$1500 to $2000 $55


Tracking Your Order

Once you’ve placed an order, we’ll send you an Order Confirmation email as well as an email to let you know when we’ve dispatched your order and how to track it. 



International Delivery

We deliver to Canada, Caribbean & South America

International Rates
Order Total Caribbean South America Canada
$0.01 to $199.99  $35  $45  $25
$200 to $299.99  $40         $50  $29
$300 to $399.99  $45  $55  $33
$400 to $599.99  $50  $60  $37
$600 to $799.99  $55  $65  $41
$800 to $999.99  $60  $70  $45
$1000 to $1249.99  $65  $75  $50
$1250 to $1499.99  $70  $80  $60
$1500 to $2000  $75  $100  $70

What countries do we deliver to?








Cayman Islands





French Guiana










Saint Lucia

Saint Vincent and the Grenadines


UMI: US Minor Outlying Islands



Virgin Islands (British)

Virgin Islands (US) 


Delivery rules and restrictions

  • Redelivery of returned orders will incur an additional delivery payment.
  • All delivery charges are subject to change.
  • Signatures may be required upon delivery, so please ensure your delivery address is ready to accept deliveries. If you are not able to sign for the delivery yourself, please ensure you know the person who is signing on your behalf.
  • All orders are accepted subject to availability of products.
  • Prices will be those ruling at the order date.
  • We accept returns and exchanges that fall within the first 30 days of purchase. Call us for our returns policy at 1.855.2.ELEMIS.
  • Please note, your country may require you to pay an import charge for your products. ELEMIS is not liable for these charges. We would advise you check this before placing your order.

For orders of ELEMIS to Australia please visit


International Delivery FAQ's

Will I have to pay import taxes and duties?
If you order outside of the US you will have to pay any custom charges and taxes that are applied by your local authority. 
Please check these requirements with the relevant authority before placing an order.
How do I track my order?
Once you've placed an order, we'll send you an Order Confirmation email as well as an email to let you know when we've dispatched your order. We send most orders using secure tracked services so that you can follow your order. For more information, see our Order Tracking page.