- US Delivery
Safety comes first and your health and wellness is our priority. We are working closely with our distribution partners to ship all orders with the highest standards of cleanliness and hygiene consistent with government recommendations. Please note, some order delays may be expected during this time. For assistance online please click the ‘help’ button that features on the right-hand side of every page or call our customer service team on 1-855-2-ELEMIS
We currently offer FREE ground shipping with any order *
Our deliveries are handled through UPS. *Free ground shipping with any $50 order is valid in the continental contiguous US only.
For contiguous US states: UPS Ground Service (Anticipated delivery 1-6 business days)      $0 to $49.99 FREE      $50.00 and up FREE UPS 3-Day $12.00 UPS 2-Day $15.00 UPS Next Day $20.00 All orders placed after 1pm EST will be shipped the next business day. For non-contiguous US states & territories (Alaska, Hawaii, Puerto Rico) : Order Total Cost $199.99 or less $13 $200 to $299.99 $20 $300 to $399.99 $25 $400 to $599.99 $30 $600 to $799.99 $35 $800 to $999.99 $40 $1000 to $1249.99 $45 $1250 to $1499.99 $50 $1500 to $2000 $55
Tracking Your Order
Once you’ve placed an order, we’ll send you an Order Confirmation email as well as an email to let you know when we’ve dispatched your order and how to track it.
- International Delivery
We deliver to Canada, Caribbean & South America
International Rates Order Total Caribbean South America Canada $0.01 to $199.99 $35 $45 $25 $200 to $299.99 $40 $50 $29 $300 to $399.99 $45 $55 $33 $400 to $599.99 $50 $60 $37 $600 to $799.99 $55 $65 $41 $800 to $999.99 $60 $70 $45 $1000 to $1249.99 $65 $75 $50 $1250 to $1499.99 $70 $80 $60 $1500 to $2000 $75 $100 $70
What countries do we deliver to?
Saint Vincent and the Grenadines
UMI: US Minor Outlying Islands
Virgin Islands (British)
Virgin Islands (US)
Delivery rules and restrictions
- Redelivery of returned orders will incur an additional delivery payment.
- All delivery charges are subject to change.
- Signatures may be required upon delivery, so please ensure your delivery address is ready to accept deliveries. If you are not able to sign for the delivery yourself, please ensure you know the person who is signing on your behalf.
- All orders are accepted subject to availability of products.
- Prices will be those ruling at the order date.
- We accept returns and exchanges that fall within the first 30 days of purchase. Call us for our returns policy at 1.855.2.ELEMIS.
- Please note, your country may require you to pay an import charge for your products. ELEMIS is not liable for these charges. We would advise you check this before placing your order.
For orders of ELEMIS to Australia please visit www.elemisaustralia.com.au
International Delivery FAQ's
- Will I have to pay import taxes and duties?
- If you order outside of the US you will have to pay any custom charges and taxes that are applied by your local authority.
Please check these requirements with the relevant authority before placing an order.
- How do I track my order?
- Once you've placed an order, we'll send you an Order Confirmation email as well as an email to let you know when we've dispatched your order. We send most orders using secure tracked services so that you can follow your order. For more information, see our Order Tracking page.