Frequently Asked Questions
What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
How do I use Afterpay?
Just shop Elemis.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!
Please note, all items in your shopping bag must be eligible for Afterpay, and the bag value must be between $35 and $1000.
Where can I use Afterpay?
Afterpay can only be used on purchases made on the Elemis.com website.
Can I use Afterpay if I’m an international customer?
Afterpay is only available to customers with a US billing address. Customers with international billing addresses will not be able to create an Afterpay account.
How does the Afterpay payment schedule work?
All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.
You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
What if I can’t pay an Afterpay installment?
If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.
Please see Afterpay Payment Purchase Agreement here.
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered within our standard shipping timeframes like any order from Elemis.com. Free standard shipping is available for orders over $50.
Visit our Shipping page for more information.
Is there a limit to how much I can spend on a single Afterpay transaction?
Yes, your bag value must be between $35 and $1,000 to use Afterpay on Elemis.com.
Can I use another form of payment with Afterpay?
Yes, you may also use a gift card or e-Gift card with Afterpay to pay for your purchase as long as your order total is between $35 and $1,000.
What products are not eligible for Afterpay?
Afterpay is not available on purchases of gift cards or e-Gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
How do I return or exchange an item purchased with Afterpay?
Afterpay returns follow our standard return process. Please note, refunds for Afterpay will be refunded from Elemis to Afterpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Afterpay online account. Have more questions about Afterpay returns? Go to help.afterpay.com.
Where can I find out more about Afterpay?
*Your payment schedule will be provided to you. If you fail to make a payment on time, you will be charged a late fee of $8 with an additional $8 fee added after 7 days if payment is still unpaid.