Corporate Office, New York, NY
  • Director, US E-Commerce APPLY

     

    Department: Corporate

    Locations:New York, NY

    Type of Position: Permanent, Full Time

    Purpose: The E-commerce Director will support strategy, planning and lead delivery of the customer experience for ELEMIS.com and key retailer.com businesses within the US market. Reporting to the Senior Director, Digital, the role will focus on conversion, acquisition and customer experience to drive overall business results in the digital space, leading oversight of performance media, merchandising, search optimization and site experience. Working collaboratively within the integrated digital team, spanning across CRM, PR and Social Media, this role is key in delivering accelerated growth in ELEMIS online business and bridging together full-funnel customer experience with a customer-centric lens.

    Job Description:
    • Lead digital conversion strategy, planning and execution of sales targets, promotions and brand experience for ELEMIS US across ELEMIS.com and key retailer.com sites; QVC, Nordstrom, Amazon and collaborate with TimetoSpa.com team.
    • In partnership with Senior Director, contribute to integrated digital calendar, leading strategic planning of key promotions, sampling, offers, programming and special activations tightly targeted toward the US consumer and conversion goals.
    • Manage and drive media agency to deliver service and ensure results across performance tactics; non-brand search, affiliate, display and performance paid social with a view to establish strategic media plans for driving conversion and acquisition of new customers in close collaboration with PR, social media and digital awareness leads to deliver cohesive media plans and messaging.
    • Manage two direct reports; Manager and Associate to deliver e-commerce excellence across brand site experience, merchandising, maintenance/refresh of content, execution of special projects/tools, SEO, A/B testing and recurring reporting to improve performance/effectiveness.
    • Partner closely with CRM to develop best-in-class customer service and retention strategies/experiences to drive repeat purchase and loyalty in the digital space across e-mail marketing, gifting, service tools and innovative multi-channel loyalty programs.
    • Work closely with key teams and stakeholders across Marketing to strategize and support the brand’s global image, execute ongoing integrated programs, support new product launch initiatives, and ensure synergy across the business
    • Support QVC-specific strategies to support channel, drive tune-in and acquire/cultivate new customers. Partner with internal team (QVC and Digital) and QVC merchant team to craft strategies and planning to drive maximum results for the broader business.
    • Contribute to planning and lead implementation of digital campaign experiences to support key product launches, brand stories and strategic partnerships across key digital channels, such as (but not limited to) mobile apps, sweepstakes, targeted landing pages, sampling programs and interactive content.
    • Deliver strong, strategic and clear on-going reporting for the online business, leveraging attribution modeling where possible to effectively measure ROI and identify key performing channels and tactics for continuous optimization.
    • Monitor and maintain spending and budgets
    • Liaise and partner with UK-based digital engagement team to identify opportunities and implement new site features/tools/technology to improve user experience and business performance, leveraging US consumer experience and expertise to ensure optimal local relevance for the US consumer.

    • Experience:
    • Minimum 7-10 years of experience leading an E-commerce business within the US.
    • Strong background in site management and performance media; branded search, affiliate marketing, retargeting , email marketing etc.
    • Proven record of successful management of an e-commerce business, experience in beauty/fashion preferred.
    • 3+ years people management experience.
    • Strong recent working knowledge and expertise in the digital space.
    • Experience with QVC, Amazon and US retailer online businesses a plus.
    • Proficiency in Word, Excel and Powerpoint programs.

  • Manager, Digital Acquisition & E-Commerce APPLY

     

    Department: Corporate

    Locations:New York, NY

    Type of Position: Permanent, Full Time

    Purpose: The Digital Acquisition & E-commerce Manager is a performance-led position responsible for the acquisition and conversion of new and existing customers across the digital landscape, primarily focused on developing and growing ELEMIS.com sales and user-base in the US. Supporting the Director, Digital Marketing & Ecommerce, this role will focus on leading planning, budgeting and day-to-day operations of all digital performance media driving to ELEMIS.com and/or retailer sites, as well as brand and retailer site content, promotional calendars, brand site feature/functionality projects, performance reporting and site optimization, while also contributing to the strategic vision and development of the ELEMIS digital business, across multi-channels and devices. Working highly collaboratively within the integrated digital team, this role will be focused on business growth and performance, contributing to support of the broader consumer journey in an agile, fast-paced environment alongside team members leading digital awareness/engagement and retention/loyalty.

    Job Description:
    • Lead day-to-day oversight and responsibility of operations at ELEMIS.com US, key retailer.com businesses (QVC, Nordstrom, Amazon and TimetoSpa.com) to ensure key sales and performance metrics are met against business goals in partnership with E-commerce Director.
    • Own digital advertising across budgeting, planning, optimization and reporting for performance media; paid search, display, affiliate, social and organic search (SEO) by leading third-party media agencies.
    • In partnership with Director, E-commerce, contribute to integrated digital calendar to own and lead on all strategic promotional planning, site refreshes, site enhancements and key digital campaigns
    • Oversee performance and development of one direct report, e-commerce associate, to lead merchandising, inventory and oversight or execution of design/copy briefs, build, testing and reporting across ELEMIS.com and key retailer.com businesses
    • Research, propose and plan to delivery innovative, new or tried and true programming for new customer acquisition that increase new visitors, grow e-mail options and new customers, leveraging clear attribution modelling to identify source and CPAs, cascading reports and metrics to show growth and identify opportunities for optimization
    • Lead implementation and project management of new site features and functionality in partnership with internal digital teams and/or third-party partners to enhance and accelerate ELEMIS.com user experience with a consumer-centric vision and goals to meet set KPIs
    • Produce and cascade weekly, monthly, quarterly and annual reporting on site performance against key business KPIs, making key strategic insights and recommendations
    • Monitor customer fulfillment and service offering of ELEMIS.com is premium to support repeat purchase and drive loyalty, proposing opportunities to improve against brand quality.
    • Closely collaborate with CRM manager to plan email marketing needs to drive traffic and sales, leveraging appropriate segmentation and supporting broader business goals.
    • Collaborate with Digital Engagement team to ensure content landing pages across devices, site experience and the overall consumer journey is optimized for success in relation to driving sign up, engagement and sales.
    • Stay on-top of e-commerce trends and proactively propose ways to improve the business through insights gained.

    • Experience:
    • Demonstrated experience in E-commerce site management for consumer goods.
    • Highly entrepreneurial, business-minded with a proactive and agile approach to move forward.
    • Data-driven, critical thinking marketer.
    • Strong understanding and experience in digital media management (search, display, affiliate and social), their targeting capabilities and tactics to drive conversion.
    • Passion and understanding for driving an omni-channel, multi-channel and consumer-centric brand and business vision.
    • Awareness and interest in global trends: beauty as well as pop culture, fashion, lifestyle, wellness, fitness.
    • Strong analytical skills to evaluate effectiveness of media, attribution modeling and site metrics.
    • Exceptional planning and organizational skills, strong attention to detail with speed-to-market approach
    • Ability to multi-task, work well under pressure and thrive in a fast-paced environment
    • Resourceful, good problem solver
    • Collaborative and team oriented
    • Able manage outside agencies and creat meaningful relationships, understanding the dynamics of agency-to-brand relations
    • Understanding of the ELEMIS brand, our voice, our products, and customer
    • Mature, friendly and gracious. Able to interact professionally with senior management, customers, key stakeholders, external vendors
    • Minimum 3 – 5 years of demonstrated and recent experience in E-commerce, preferably within fashion/beauty
    • Proven record of implementing and/or management of successful E-commerce sites
    • Demonstrated experience in overseeing media, budgets and reporting across search, display, affiliate marketing and social
    • Passion for innovation and potential of future opportunities in e-commerce growth and customer acquisition
    • Experienced with a range of E-commerce software, platforms and tools – experience with Magento and Wordpress preferred.
    • Strong working knowledge and experience in using reporting tools such as Google Analytics, Omniture and/or Adobe
    • Proficiency in Word, Powerpoint and detailed in use of Excel to build dashboards
    • College degree required

  • Manager, CRM APPLY

     

    Department: Corporate

    Locations:New York, NY

    Type of Position: Permanent, Full Time

    Purpose: The CRM Manager is a digital-centric and omni-channel position responsible for cultivating and creating customer retention strategies and programming to drive repeat purchase and long-term loyalty to ELEMIS in the US market across multi-channels and devices. Working highly collaboratively within the integrated digital team, reporting to the Senior Director, Digital, this role will enhance and evolve the customer journey and brand experience at each touch-point. With a core focus and lead on e-mail marketing, gifting and lead of brand loyalty programs, this role will evolve the vision of traditional CRM and leverage data and insights to aid media targeting, deepen influencer relations, strengthen communications and messaging, with a core focus on retention, loyalty and measurement of repeat purchase and advocacy in the social media space.

    Job Description:
    • Utilize customer CRM data, research and insights to create unique customer journeys and highly personalized experiences that can be cascaded across multi-channels with a core focus on e-mail marketing, social media and, where possible incorporate ELEMIS spa, retailers and travel customers.
    • In partnership with Senior Director, Digital, contribute to integrated digital calendar to own and lead on-going email marketing communications, leading execution of design/copy briefs, build, segmentation, testing and reporting.
    • Support development and lead implementation of the global loyalty program, including expertise on tailoring to US-centric needs, launch awareness, day-to-day management in the US, on-going optimization and measurement
    • Lead as the segmentation expert in the integrated digital team to support customer targeting capabilities across awareness and performance media (paid social, search, display) and execute the needs of others in relation to e-mail marketing
    • Act as an extension of the e-commerce function, closely supporting Director, E-commerce, to ensure all key promotions, offers and key sales periods are supported through e-mail.
    • Collaborate with PR and Digital Engagement team to enhance and evolve influencer and advocacy strategies to deepen relationships using proven and new CRM tactics and programming.
    • Propose innovative programming to drive or accelerate loyalty of social media advocates, evolve loyalty of new customers and deepen that of new customers.
    • Monitor and manage allocated budgets.
    • Develop and cascade clear and informed dashboards for customer database size, lifecycle and engagement tracking across multi-channels, making on-going recommendations for optimizations for growth.

    • Experience:
    • Minimum 3 – 5 years of demonstrated experience in CRM and E-mail Marketing, preferably within fashion/beauty.
    • Proven record of implementing and/or management of successful CRM programs (on or offline).
    • Understanding of consumer journeys and experiences in multi-channel environments.
    • Passion for innovation and potential of future opportunities in evolving customer loyalty in the digital space.
    • Experienced with a range of E-mail, CRM tools, services and platforms – experience with crowdtwist and dot mailer preferred.
    • Proficiency in Word, Excel and detailed in use of Powerpoint programs on build dashboards and pivot tables.

 

Retail & Spa Locations
  • Assistant Spa Manager APPLY

     

    Department: Retail

    Locations:Coral Gables, Florida

    Type of Position: Permanent, Full Time

    Purpose: Responsible for, but not limited to the FOH & Service Provider Team. In addition, the direct functionality of the Assistant Spa Manager is to maintain a high level of service and oversee all operating aspects of the House of Elemis.

    Job Description:
    • The Assistant Spa Manager is also responsible for meeting revenue targets and budgets for both service and retail.
    • To work with all Elemis employees, as well as with various department (Marketing, PR, and Events Teams) in order to operate smoothly across the division.
    • This is a Full-Time position (40/hrs.) per week, 5 days per week, with variable shift patterns across Monday – Sunday with weekend working.

    • Experience:
    • Ability to handle multiple tasks at one time often switching from one to another without loss of efficiency or composure.
    • Must be detailed oriented, friendly and organized.
    • Excellent customer service, communication, and interpersonal skills required.
    • Elemis treatment and product knowledge*.
    • Knowledge of the Elemis Company philosophy*.
    • Self-motivated, enthusiastic and positive approach about their career.
    • High personal standards and values.
    • Proactive and assertive attitude.
    • Dynamic both personally and professionally.
    • Creative flair.
    • Smart/Professional appearance.
    • Friendly and gracious attitude towards management, staff and customers.
    • Ability to empathize with clients and have a high standard of etiquette.
    • Open to continuous learning by improving performance by increasing own efficiency, initiate courses of action and willingly take on new responsibilities.
    • Experience in Managing large teams within the Spa and Retail Industry.
    • Experience in Sales, Merchandising or Inventory Management.
    • 2 years’ experience in managing five-star Spa with retail management.
    • Proven record of retail selling skills.
    • Excellent customer service, communication, and interpersonal skills.
    • Excellent administration skills.

  • Spa Concierge APPLY

     

    Department: Retail

    Locations: Coral Gables, Florida

    Type of Position: Permanent, Full Time

    Purpose: SPA CONCIERGE will deliver the ultimate customer experience to the House of Elemis client in customer journey.

    Job Description:
    • To seamlessly co-ordinate the retail experience for the client.
    • To convert the walk in customer to participate in future spa treatments when possible.
    • To achieve full customer care requirements in treatment and product recommendation.
    • Give prescriptive and rebooking advice in services, packages and product.
    • To drive sales of Elemis products and treatments.
    • To participate in house promotions with in the business requirements and hours.

    • Experience:
    • At least six months of experience answering phones in a customer service oriented environment.
    • Demonstrated pleasant and appropriate phone etiquette.
    • Excellent listening and verbal skills.
    • Computer literate with good keyboarding skills. Proficiency in Windows environment.
    • Must have positive attitude and support spa directives.
    • Ability to operate basic office equipment such as a phone, fax, copier, printer, etc.
    • High school diploma or equivalent.
    • Excellent administrational skills and high standards of computer literacy.
    • Proven record of retail selling skills.
    • Previous experience working within a professional spa environment highly desirable.
    • Knowledge of the Elemis Company philosophy highly desirable.
    • Elemis treatment and product knowledge highly desirable.

  • Spa Concierge Part Time APPLY

     

    Department: Retail

    Locations: Coral Gables, Florida

    Type of Position: Permanent, Part-Time

    Purpose: SPA CONCIERGE will deliver the ultimate customer experience to the House of Elemis client in customer journey.

    Job Description:
    • To seamlessly co-ordinate the retail experience for the client.
    • To convert the walk in customer to participate in future spa treatments when possible.
    • To achieve full customer care requirements in treatment and product recommendation.
    • Give prescriptive and rebooking advice in services, packages and product.
    • To drive sales of Elemis products and treatments.
    • To participate in house promotions with in the business requirements and hours.

    • Experience:
    • At least six months of experience answering phones in a customer service oriented environment.
    • Demonstrated pleasant and appropriate phone etiquette.
    • Excellent listening and verbal skills.
    • Computer literate with good keyboarding skills. Proficiency in Windows environment.
    • Must have positive attitude and support spa directives.
    • Ability to operate basic office equipment such as a phone, fax, copier, printer, etc.
    • High school diploma or equivalent.
    • Excellent administrational skills and high standards of computer literacy.
    • Proven record of retail selling skills.
    • Previous experience working within a professional spa environment highly desirable.
    • Knowledge of the Elemis Company philosophy highly desirable.
    • Elemis treatment and product knowledge highly desirable.

  • Travel Spa TherapistAPPLY

     

    Department: Retail

    Locations: Elemis at British Airways JFK-New York

    Type of Position: Permanent, Part-Time and Full-Time

    Purpose: Join a company that is changing the face of beauty. We are a luxury British skincare and spa brand that delivers pioneering, clinically trialed therapies and products for face and body. The experience is exceptional, the results are real.
    Our ELEMIS therapists harness the power of nature and science to create ground-breaking formulations that genuinely transform your skin. Our 4 brand pillars that lie at the heart of ELEMIS are: being results driven, naturally sourced, science led and personally prescribed.

    Job Description:
    • We are looking for PART TIME and FULL TIME Spa Therapists based in our British Airways Travel Spas at JFK Airport offering complimentary spa treatments to British Airways First Class, Club World and Gold Executive Club members on long haul flights, delivering real results in just 15 minutes.

    • Experience:
    • NEW YORK STATE LICENSE FOR MASSAGE THERAPY.
    • Qualifications demonstrating wider interest in health and beauty desirable: Indian Head Massage, Reflexology, Reiki.
    • At least one years’ practical experience delivering treatments.
    • Previous experience in a similar role.
    • Previous experience working with a professional brand & retail offerings.
    • Must be able to work one weekend day.

 

Field Sales
  • Regional Business Manager APPLY

     

    Department: Sales

    Locations: North Florida

    Type of Position: Permanent, Full Time

    Purpose: Primary responsibilities of the Regional Business Manager is to identify and drive new and existing ELEMIS spa business. To maximize sales and the brand, to sell and promote the benefits of the brand and treatments, train and provide customer support given by ELEMIS. Responsibilities also include ensuring that company standards are maintained to the highest level and that professionalism, honesty and customer enthusiasm are maintained at all times.

    Job Description:
    • Own responsibility for the development of assigned territory and implementation of sales initiatives and portfolio management within territory
    • Network, prospect and close NEW accounts including high end day spa, hotel/resorts, medi-spas, wellness and fitness centers.
    • Excellent budgeting and forecasting skills to support new and existing spa business growth, including timely report submission and use of CRM as required.
    • Ability to organize and execute managing a territory to achieve target. Including, but not limited to effective time management, organizing monthly call cycles, visits, training and business planning.
    • New and existing account development including understanding spa operations, menu development, spa staff incentives, trainings, product knowledge, promotions, events, new product and treatment implementation, maximize orders and increase monthly revenue.
    • Ensure training for ELEMIS treatments and retail are implemented and maximized in accounts at the highest standards.
    • Represent the business at internal and external trade and consumer events or meetings.
    • This list is not exhaustive and additional responsibilities will likely arise.

    • Experience:
    • Minimum 3+ years’ experience within Spa Industry (or similar) with proven record of sales growth.
    • General computer literacy with Microsoft Word, Excel and Outlook.
    • Experience in a similar field sales role essential.
    • Experience of new business development and prospecting.
    • Successful sales track record.
    • Experience and knowledge within the skincare/spa, hotel/resort and medical spa markets.
    • General computer literacy in Microsoft Word, Excel and Outlook.
    • Elemis treatment and product knowledge (training provided).
    • Knowledge of the Elemis Company philosophy (training provided).

  • Regional Business Manager APPLY

     

    Department: Sales

    Locations: South and Southwest Florida

    Type of Position: Permanent, Full Time

    Purpose: Primary responsibilities of the Regional Business Manager is to identify and drive new and existing ELEMIS spa business. To maximize sales and the brand, to sell and promote the benefits of the brand and treatments, train and provide customer support given by ELEMIS. Responsibilities also include ensuring that company standards are maintained to the highest level and that professionalism, honesty and customer enthusiasm are maintained at all times.

    Job Description:
    • Own responsibility for the development of assigned territory and implementation of sales initiatives and portfolio management within territory
    • Network, prospect and close NEW accounts including high end day spa, hotel/resorts, medi-spas, wellness and fitness centers.
    • Excellent budgeting and forecasting skills to support new and existing spa business growth, including timely report submission and use of CRM as required.
    • Ability to organize and execute managing a territory to achieve target. Including, but not limited to effective time management, organizing monthly call cycles, visits, training and business planning.
    • New and existing account development including understanding spa operations, menu development, spa staff incentives, trainings, product knowledge, promotions, events, new product and treatment implementation, maximize orders and increase monthly revenue.
    • Ensure training for ELEMIS treatments and retail are implemented and maximized in accounts at the highest standards.
    • Represent the business at internal and external trade and consumer events or meetings.
    • This list is not exhaustive and additional responsibilities will likely arise.

    • Experience:
    • Minimum 3+ years’ experience within Spa Industry (or similar) with proven record of sales growth.
    • General computer literacy with Microsoft Word, Excel and Outlook.
    • Experience in a similar field sales role essential.
    • Experience of new business development and prospecting.
    • Successful sales track record.
    • Experience and knowledge within the skincare/spa, hotel/resort and medical spa markets.
    • General computer literacy in Microsoft Word, Excel and Outlook.
    • Elemis treatment and product knowledge (training provided).
    • Knowledge of the Elemis Company philosophy (training provided).

 

Trainers
  • ELEMIS Trainer APPLY

     

    Department:Training

    Locations: Coral Gables, Miami, South Florida and Caribbean Region

    Type of Position: Permanent, Full Time

    Purpose: Primary responsibilities: to teach and deliver training to students, spa and retail partners in a highly knowledgeable, articulate and professional manner. The role calls for genuine enthusiasm, expertise and engaging delivery on the Elemis brand, products, hands on treatment therapies and prescriptive retail methods. Training should ensure consistency, raise standards and achieve the vision and mission of the Elemis Academy of Excellence. To educate and inspire through education to maximize sales and achieve territory goals. Responsibilities also include ensuring that company standards are maintained to the highest level and that professionalism, honesty and customer enthusiasm are upheld.

    Job Description:
    • Provide training in Elemis training academies, at trade shows and events and onsite at partner and retail locations when required for Spa and Retail divisions.
    • Educational delivery on skin anatomy and theory, product knowledge, retail and business classes.
    • Delivery of hands on practical training for Elemis treatments and therapies.
    • Provide demonstrations and treatments to potential customer spa partners.
    • Assess and feedback training observations on each students individual potential, setting goals and objectives to improve skills and knowledge using Elemis training techniques and tools.
    • To build relationships with spa and account management, feeding back and guiding them on the spa’s and individual’s performance and achievements.
    • To attend training development weeks at Miami Office or other venue where required.

    • Experience:
    • 2 years’ minimum experience working in a spa, medspa or full service salon environment, hands on delivery of treatments.
    • State board License in Skin and Massage Therapy or Beauty Therapy qualification NVQ level 3 or equivalent
    • CIDESCO qualification desirable
    • Teacher or State board instructor training qualification desirable.
    • Previous experience working within a training position desirable with a professional skincare company
    • ELEMIS treatment and product knowledge desirable.
    • General computer literacy in Microsoft Word, Excel, PowerPoint and Outlook.
    • Spanish speaking highly desirable.
    • Educational content, web based learning and curriculum development desirable.


  • ELEMIS Trainer APPLY

     

    Department:Training

    Locations: New York, NY and Northeast Region

    Type of Position: Permanent, Full Time

    Purpose: Primary responsibilities: to teach and deliver training to students, spa and retail partners in a highly knowledgeable, articulate and professional manner. The role calls for genuine enthusiasm, expertise and engaging delivery on the Elemis brand, products, hands on treatment therapies and prescriptive retail methods. Training should ensure consistency, raise standards and achieve the vision and mission of the Elemis Academy of Excellence. To educate and inspire through education to maximize sales and achieve territory goals. Responsibilities also include ensuring that company standards are maintained to the highest level and that professionalism, honesty and customer enthusiasm are upheld.

    Job Description:
    • Provide training in Elemis training academies, at trade shows and events and onsite at partner and retail locations when required for Spa and Retail divisions.
    • Educational delivery on skin anatomy and theory, product knowledge, retail and business classes.
    • Delivery of hands on practical training for Elemis treatments and therapies.
    • Provide demonstrations and treatments to potential customer spa partners.
    • Assess and feedback training observations on each students individual potential, setting goals and objectives to improve skills and knowledge using Elemis training techniques and tools.
    • To build relationships with spa and account management, feeding back and guiding them on the spa’s and individual’s performance and achievements.
    • To attend training development weeks at Miami Office or other venue where required.

    • Experience:
    • 2 years’ minimum experience working in a spa, medspa or full service salon environment, hands on delivery of treatments.
    • State board License in Skin and Massage Therapy or Beauty Therapy qualification NVQ level 3 or equivalent
    • CIDESCO qualification desirable
    • Teacher or State board instructor training qualification desirable.
    • Previous experience working within a training position desirable with a professional skincare company
    • ELEMIS treatment and product knowledge desirable.
    • General computer literacy in Microsoft Word, Excel, PowerPoint and Outlook.
    • Educational content, web based learning and curriculum development desirable.


 

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