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      How to Apply
customer care vacancies
With such fast growth, Elemis is continuously recruiting for spa therapists and managers within the Spa and Retail environment. If you do not see a vacancy that is applicable to you today, please send your CV and covering letter
to us and we will contact you should a position become available. See How to Apply


    JOB TITLE Customer Care Manager
    DEPARTMENT Customer Care
    LOCATIONS   Bridgwater, Somerset
    TYPE OF POSITION   Permanent and Full Time
    JOB DESCRIPTION  

To manage, lead, motivate and develop a professional, competitive and dynamic Customer Care Team
to achieve exceptional sales growth and deliver exceptional customer service levels within the
Customer Care Division. Additionally, be accountable for driving sales performance and the successful implementation of marketing plans. Provide detailed reporting and analysis of department performance
and sales as well as produce regular development plan for mail order sales growth.
    PERSON SPECIFICATION    

  • GCSEs in Maths and English grades A-C or equivalent
  • Previous experience in a management position in a call centre environment of over 10 personnel
  • Excellent employee relations
  • Experience in working within/managing a sales orientated and customer service team and building revenue
  • Knowledge of collating and preparing reports and analysing figures/revenue
  • Experience in using a call routing system
  • Computer literacy including excellent knowledge of Microsoft Word, Excel and Outlook

    CLOSING DATE   30th May 2008
how to apply