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customer care vacancies
With such fast growth, Elemis is continuously recruiting for spa therapists and managers within the Spa and Retail environment. If you do not see a vacancy that is applicable to you today, please send your CV and covering letter
to us and we will contact you should a position become available. See
How to Apply

    JOB TITLE Supervising Consultant
    DEPARTMENT Customer Care
    LOCATIONS   London
    TYPE OF POSITION   Permanent, Full Time
    JOB DESCRIPTION  

To deal with calls and emails from customers wanting products and services on the various call channels incoming to the Customer Care team. To assist the Consumer Team Leader with the administrative, people and team responsibilities associated with managing the Customer Care Department. To provide an escalation point for customers and to support team members with their development and sales skills. To act as a liaison point and to deal with issues associated internal customers and suppliers.


    PERSON SPECIFICATION    

  • - GCSEs in Maths and English grades A-C or equivalent
  • - NVQ in Customer Service desirable
  • - Demonstrable experience in a fast paced Customer Service environment.
  • - Experience in a supervisory role
  • - Retail sales experience an advantage
  • - Excellent communication and admin skills
  • - Good numerical skills
  • - Strong interpersonal skills and ability to coach individuals
  • - Computer literacy including excellent knowledge of Microsoft Word, Excel and Outlook
    CLOSING DATE   29 August 2014
how to apply