Elemis.com Terms and Conditions

Terms of Website Use

This page (together with the documents referred to on it) tells you the terms and conditions (the “Terms and Conditions”) on which you may make use of the Elemis.com website (the " Elemis site" or the “Site”) whether as a guest or a registered user. Please read these Terms and Conditions carefully before you start to use the Site.

By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms and Conditions.

Elemis reserves the right to and may change these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of Elemis.com after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Links from Our Site

This Site may contain links to other sites and resources provided by us or by third parties. Such links are provided solely for your use and convenience. The link does not represent any endorsement or recommendation by us and does not mean we have any association with the linked website and we have no control over the contents of those sites provided by third parties and accept no responsibility for them for any loss or damage which may arise from your use of them. Where such sites are provided and operated by us you will be bound by our terms and conditions on such sites.

Any relationship you enter into with these sites is at your own risk and we strongly suggest you read their terms and conditions and privacy policies.

Privacy Policy

Please review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practices.

About Elemis.com

www.elemis.com is a site operated by Elemis Ltd (“we”, “us” or “our”), 92 Uxbridge Road, Harrow Weald, Middlesex, HA3 6DQ Company registration number: 2279688. VAT registration number GB 581 6563 18. Registered in England.

Language

This contract shall be concluded in English.

Disclaimers

Elemis.com takes every care possible to ensure that product and treatment descriptions, imagery, awards, associated clinical trials and all other information is correct at time of publication on the site. However, though every effort is made to ensure such accuracy, Elemis does not accept responsibility for errors in content. The site will be kept as up-to-date as possible at all times however if product, treatment, location, results updates have been made since last update on Elemis.com some variations may occur in, although not limited to size, price, description, product results, design, packaging and availability.

Elemis will do its best to ensure that the website is available and functions correctly at all times, but we make no warranties as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and other members of our group of companies expressly exclude:

  • all conditions, warranties and other terms which might otherwise by implied by statute, common law or the law of equity;
  • any liability for direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time; and for any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Registration, Personal Data and Online Shopping Partners

You guarantee that the personal information which you provide when you register on Elemis.com and its associated shopping sites is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information.

When registering on Elemis.com you accept and agree that your personal data provided during registration will be sent to America where it will be held on our behalf in a database owned by Steiner Leisure Limited (part of our group of companies). For European and USA customers, your data is automatically stored in America on www.timetospa.co.uk or www.timetospa.com when you sign-up to Elemis.com to ensure a smooth transition and ease of purchase between Elemis.com and our online shopping websites. If you do not agree to your data being held in America please do not register with us. Once you shop and purchase online at timetospa, you agree to abide by their terms and conditions and privacy policy also. timetospa may also contact you through email communication unless you opt out accordingly which you may do at any time by clicking ‘unsubscribe’ on your most recent email or by emailing customercare@elemis.co.uk or calling +44 (0) 117 316 1888

For customers shopping through www.spaforlife.com.hk and www.elemis.com.au you enter into a separate contract with these sites also. These sites are not owned or operated by Elemis and are distributors within these regions and as such any relationship with these partners are not to be associated with Elemis Ltd. Elemis Ltd does not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result of your contract with these sites and any relationship you enter into with them is at your own risk and we strongly suggest you read their terms and conditions and privacy policies.

You are responsible for maintaining the confidentiality of your account and password and taking all reasonable measures to prevent unauthorised access to your account. You accept responsibility for all activities within your account or activities that affect your password. You must contact us immediately if you believe that your password has become known to somebody else, or may be used in any way that is has not be authorised by you. If you forget your password we will reset it upon your request and send it to the email address you specified when you registered, simply contact customercare@elemis.co.uk

If your personal information changes or you would like to cancel your account then please notify us by contacting Customer Service on (open 9am - 6pm, Monday to Friday) +44 (0) 117 316 1888 or email customercare@elemis.com.

Elemis and its partners and shopping sites provide access to the site on a temporary basis and reserve the right to withdraw or amend the service we provide on our site without notice and/or terminate accounts without prior notice.

Copyright

Elemis.com and its entire content belong to Elemis Ltd and its affiliates where applicable. including copyright in all of the text, logos, icons, images, graphics, video and audio clips, animations and software yet is not limited to these descriptions should other property appear on the site. It also includes trademarks in our name and logos. These are protected by copyright laws and treaties around the world. All such rights are reserved.

Elemis.com allows you to download to a local hard disk and print extracts from this site for personal use only. Reproduction of part or all of the contents in any form is forbidden, unless for personal use. If you require use of any of this content for any purpose outside of those set out above (including framing the site) we ask that you contact Elemis Ltd to obtain permission.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

Privacy Policy

Your privacy is important to us, please read our Privacy Policy.

Viruses, Hacking and other Offences

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach your right to use our site will immediately cease.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or any website linked to it.

Complaints and Disputes

If you wish to complain about any matter please contact Customer Service on the following number (open 9am - 6pm, Monday to Friday) +44 (0) 117 316 1888 or email customercare@elemis.co.uk.

Your use of this Website shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.

Accepting these terms and conditions

Whilst accessing this site, you are agreeing to the Terms and Conditions on the Site. If you act negligently in any of the responsibilities specified in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to Elemis and our partners. You acknowledge and agree that these Terms and Conditions, (including our Privacy Policy) constitute the complete and exclusive agreement between us concerning your use of Elemis.com.

If you have any questions regarding these Terms and Conditions, please contact us:

E: customercare@elemis.co.uk
T: +44 (0) 117 316 1888